Delivery & Returns
Delivery for one case is £12 however for two or more cases there is no charge. Unfortunately, due to prohibitive delivery costs, we are not able to deliver to the Scottish Highlands, the Scottish Islands, Northern Ireland, the Isle of Man, the Isles of Scilly, the Isle of Wight, the Channel Islands or Southern Ireland. We are currently unable to deliver internationally due to the logistics around posting liquids and exporting alcohol.
How long will my order take to arrive?
Orders placed before 10am we will attempt to deliver the next working day, however please allow 3 working days especially for orders placed at the end of the week. We use DPD for courier deliveries and you will receive a text and/or email notification regarding your delivery and instructions on how to arrange for parcels to be left or to arrange redelivery. Once contacted, delivery will be scheduled for a day to suit you. If delivery is not possible on any rearranged date, the order must be collected from the courier depot or an additional redelivery charge must be paid.
Please contact us if your parcel has not been delivered after 3 working days.
What if I want to return my order?
We know it is sometimes necessary to exchange or return an item. Below are details of how to return an item to us.
In the event that you experience any breakages in transit then please refuse delivery of any damaged/wet boxes. The courier should NOT be delivering broken cases therefore do not accept delivery. Our agreement with DPD is that no parcels should be delivered damaged, only returned to us and we will happily arrange a replacement. Should a parcel be left in a 'safe place' without a signature, we will require proof of any damage in the form of photographic evidence from you on the day of delivery.
You have up to 30 days to return goods at no cost (except supplementary costs including delivery). Replacements will be dispatched when we receive your return parcel(s) or where agreed, refunds will be processed within 3-5 business days of our receiving your return. Please note that refunds can only be reinstated to the card used for the original purchase.