Delivery & Returns
LAST POSTING DATE FOR CHRISTMAS 2018 - WEDNESDAY 19TH DECEMBER
Delivery for one case is £8, however for two or more cases there is no charge. Unfortunately, due to prohibitive delivery costs, we are not able to deliver to the Scottish Highlands, the Scottish Islands, Northern Ireland, the Isle of Man, the Isles of Scilly, the Isle of Wight, the Channel Islands or Southern Ireland. We are currently unable to deliver international due to the logistics around posting liquids and exporting alcohol.
How long will my order take to arrive?
Most orders are delivered the next working day, however please allow 3 working days especially for orders placed at the end of the week. Should you not be in the courier company will leave instructions on how to contact them to arrange redelivery or collection. Once contacted, delivery will be scheduled for a day to suit you. If delivery is not possible on this rearranged date, the order must be collected from the courier depot or an additional redelivery charge must be paid.
Please contact us if your parcel has not been delivered after 3 working days.
What if I want to return my order?
We know it is sometimes necessary to exchange or return an item. Below are details of how to return an item to us.
In the event that you experience any breakages in transit then please contact us and we will happily arrange a replacement. We will require proof of any damage in the form of photographic evidence from you or by confirmation from our couriers.
Should you have any issues with the quality of the products that you receive and they are still within shelf life and have been stored suitably, it is essential that the product be retained as no action can be taken without analysis. We will arrange a courier to retrieve the remainder of your order for analysis by our quality control team and a suitable replacement or refund will be processed.
You have 30 days to return goods at no cost (except supplementary costs including delivery). Replacements will be dispatched when we receive your return parcel(s) or where agreed, refunds will be processed within 3-5 business days of our receiving your return. Please note that refunds can only be reinstated to the card used for the original purchase.